This Privacy Policy explains how VALAYA handles information when you create an account, follow celebrities, use AI persona chats, read news or digests, earn Fan Aura, and manage a subscription.
1. Information we collect
- Account information: email address, authentication details, display name, and identity-provider account identifiers.
- Fan activity: celebrity roster choices, persona selections, chat messages, digest and news activity, Aura points, streaks, and engagement counts.
- Subscription information: plan, status, renewal timing, customer identifiers, and limited transaction details. Full payment-card information is handled by the payment provider, not VALAYA.
- Technical information: device, browser, network, diagnostic, security, and service-usage information needed to operate and protect the app.
- Communications: information included in support requests or feedback.
2. How we use information
We use information to authenticate you; provide and personalize rosters, news, digests, fictional AI chats, and Fan Aura; enforce limits and safety rules; process subscriptions; prevent abuse; troubleshoot problems; communicate about the service; and meet legal obligations.
3. AI processing
Your persona prompts and relevant conversation history are sent securely to an AI service provider to generate a response. Safety checks run before eligible prompts are sent. Do not include sensitive personal information in a chat. AI chats are fictional entertainment and are not communications with the named celebrity.
4. How information is shared
Information may be shared with service providers that support authentication, hosting, databases, AI generation, analytics, security, payments, and customer support. They process information to provide contracted services. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell your private chat messages as celebrity endorsements.
5. Public sources and external links
Celebrity profiles and news may incorporate public material from publishers and public knowledge sources. Opening a publisher, music, social, or payment link takes you to a third party governed by its own privacy policy.
6. Retention
We retain account and activity information while needed to provide the service, maintain security, resolve disputes, meet legal obligations, and enforce agreements. Retention periods vary by data type. Some records may remain in backups or legally required transaction records after account closure.
7. Security
We use access controls and technical safeguards designed to protect information. No online service can promise absolute security. Keep your password confidential and contact support if you believe your account has been compromised.
8. Your choices and rights
You can change your password, manage your subscription, modify your roster, and sign out through the app. Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of personal information, or object to certain processing. Use the support or contact option made available within VALAYA to submit a request. Identity verification may be required.
9. Children
VALAYA is not directed to children under 13, and we do not knowingly collect their personal information. A parent or guardian who believes a child provided information should use the available support channel.
10. Changes
We may update this policy as the service changes. The latest version and update date will remain available on this page, with additional notice for material changes when required.